Refund & Returns Policy

Refunds & Returns Policy for Angelica Luxe Interiors
Effective Date: November 20, 2024

At Angelica Luxe Interiors, we aim to provide exceptional service and high-quality products. We understand that sometimes returns or refunds may be necessary. This policy outlines the terms and conditions for requesting a return or refund for our products and services.

1. Scope of Policy

This Refunds & Returns Policy applies to:

  • Products: Physical items purchased through angelicaluxeinteriors.com, including furniture, decor, and other luxury interior design items.
  • Services: Bespoke interior design services provided by Angelica Luxe Interiors.

Please note that digital products or customized/bespoke items may have specific conditions that are outlined below.

2. Returns for Physical Products

Conditions for Returns

  • Products must be returned in their original condition, unused, and in their original packaging.
  • Returns must be initiated within 14 days of receiving the item.
  • Certain items (e.g., custom-made furniture or personalized items) are non-returnable unless defective.

Return Process

  1. Initiate a Return: Email us at qualiaoasis@gmail.com with your order number, proof of purchase, and a detailed explanation of the issue.
  2. Approval: Once your request is reviewed, we will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
  3. Shipping: Customers are responsible for the cost of return shipping unless the product is defective or incorrect. We recommend using a trackable shipping method to ensure safe return.

Inspection and Approval

Once we receive your returned product, it will be inspected within 5 business days. If approved, a refund or replacement will be processed.

3. Refunds

Eligibility for Refunds

  • Refunds are available for returned products that meet the above conditions.
  • For services, refunds are provided only if work has not yet commenced or if there is a failure to deliver as per the agreed terms.

Refund Process

  1. Approved refunds will be issued to the original payment method within 7-10 business days of approval.
  2. Customers will receive an email confirmation once the refund has been processed.

Deductions or Fees

  • Shipping fees are non-refundable unless the product is defective or we made an error in the order.
  • A restocking fee of 15% may apply for certain items.

4. Non-Refundable Items

The following items are non-refundable:

  • Custom or bespoke furniture and decor.
  • Digital products once downloaded.
  • Items not returned in original condition or damaged due to misuse.

5. Defective or Damaged Products

If you receive a damaged or defective product, please notify us within 48 hours of receipt. Provide clear photos of the issue and email us at qualiaoasis@gmail.com.

  • We will arrange a replacement or full refund, including shipping costs, for verified defective products.

6. Cancellations for Services

  • Before Work Begins: Full refunds are available for canceled services if no work has commenced.
  • After Work Begins: Refunds will be prorated based on the stage of completion.

To cancel a service, contact us at qualiaoasis@gmail.com with your order details.

7. Customer Support

For any questions or to initiate a return or refund, please contact:

Our customer support team is available to assist you Monday to Friday, 9:00 AM – 5:00 PM (local time).

8. Amendments to Policy

We reserve the right to update this Refunds & Returns Policy at any time. Changes will be posted on this page, and the “Effective Date” will be updated accordingly.

Thank you for shopping with Angelica Luxe Interiors. We value your trust and aim to ensure your satisfaction with every purchase.